T99 App Privacy Policy

T99 app ("we", "us", "our") is a trusted online gaming platform in Bangladesh. We take the privacy of our users seriously. This Privacy Policy ("Policy") explains how t99 app collects, uses, stores, and protects your personal information.

By using the t99 app website, mobile app, or any of our services, you agree to this Privacy Policy. If you do not agree, please refrain from using our platform.

This policy is part of our Terms & Conditions' should be read together. Both documents form part of the agreement between t99 app and its users.

T99 app collects your information in several ways. A full breakdown by category is provided below:

Information provided directly by you:

• Full name & date of birth
• Mobile number & email address
• National ID or passport number (for identity verification)
• Mobile banking account number (for payment purposes)
• Address & location details

Automatically collected information:

• IP address & device information
• Browser type and operating system
• Time spent on the platform and pages visited
• Gaming history, bets, and transaction records
• Login time and location (for security purposes only)

T99 app uses the information it collects solely for specific, transparent purposes. We never change the purpose for which your data is used without your permission.

• Account management: To handle registration, login, identity verification, and account security.
• Payment Processing: To process deposit and withdrawal transactions and maintain financial records.
• Customer support: To help resolve your complaints, questions, and issues.
• Personalized Experience: To show you games, bonuses, and promotions tailored to your preferences.
• Security & fraud prevention: To detect and prevent suspicious activity.
• Legal obligations: To ensure compliance with regulatory authorities.
• Service improvement: To improve platform functionality and enhance the user experience.
• Notifications & updates: To notify you of important updates, promotions, and policy changes.

T99 app does not share your personal information with third parties — with a few limited exceptions, all of which are fully disclosed below:

• Payment providers: Only the information necessary to process transactions is shared with bKash, Nagad, and Rocket.
• Technology partners: With selected technology service providers who operate the platform, under strict confidentiality agreements.
• Legal Authorities: At the request of government authorities, pursuant to a court order or legal obligation.
• Security investigations: To assist in the investigation of fraud or cybercrime.

T99 app uses cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored in your browser.

Types of cookies we use:

• Essential cookies: To maintain login sessions and ensure account security. These cannot be disabled.
• Functional Cookies: To remember your preferred language, theme, and settings.
• Analytics cookies: To monitor and improve platform performance (via services like Google Analytics).
• Marketing Cookies: To show you relevant bonuses and offers (optional).

You can disable non-essential cookies at any time through your browser settings. Please note that doing so may limit certain features of the platform.

T99 app only retains your data for as long as necessary. Retention periods vary depending on the type of information:

• Account information: For the duration of your active account and up to 5 years after closure.
• Transaction Records: Up to 7 years, in accordance with financial regulatory requirements.
• Gaming history: For the duration of your active account and 2 years after closure.
• Communication Records: Customer service correspondence for up to 3 years.
• Cookie data: Session cookies are deleted when you close your browser; persistent cookies last up to 1 year.

Once the designated retention period expires, your data is securely deleted or anonymized.

As a t99 app user, you have several important rights over your own data:

• Right to access: You may request to know what personal information we hold about you.
• Right to rectification: You may request corrections to any inaccurate or incomplete information.
• Right to erasure: You may request deletion of your data unless we are required to retain it by law.
• Right to restrict processing: You may object to the use of your data for specific purposes.
• Right to data portability: You can receive your data in a standard format (e.g., CSV).
• Right to Withdraw Consent: You may withdraw your consent to optional data processing at any time.

T99 app uses industry-leading technology to keep your data secure. Our security measures are outlined below:

• SSL/TLS Encryption: All communication between your browser and our servers is encrypted with 256-bit SSL.
• Two-Factor Authentication (2FA): Additional verification is required for any suspicious login attempts.
• Firewall & DDoS protection: Advanced security measures at the server level.
• Regular security audits: Periodic security audits conducted by independent third-party experts.
• Data Masking: Sensitive information (such as card numbers) is partially masked.
• Access control: Only authorized personnel have access to your data, and only to the extent necessary.

T99 app is strictly prohibited for anyone under the age of 18. We do not knowingly collect information from minors. If we become aware that a minor has created an account, that account will be immediately closed and all associated data will be deleted.

If you believe a minor has registered on our platform, please contact support@t99app.com immediately.

T99 app reserves the right to update this Privacy Policy at any time. For significant changes, you will be notified in advance via your registered mobile number or email. The latest version will always be available on this page.

For any questions or concerns regarding our Privacy Policy:

• Email: support@t99app.com
• Live chat: available after logging in to the platform
• Support hours: 7 days a week, 24 hours a day